Business Continuity

30 Mar 2020

At this time, CGD continues to operate at standard levels without disruptions.

In light of the recent developments regarding Covid-19, we want to inform you that CGD is taking all the necessary steps to maintain continuity of service to all clients and maintain our service offer while protecting the health and safety of our employees.

At this time, CGD continues to operate at standard levels without disruptions. We have implemented remote working arrangements and at the same time split operation with working staff on the office, some working at our business continuity sites in different locations.

For the health and well-being of our employees, travel and meeting restrictions have been put in place, cancelling a number of events, structure cleaning procedures and active employee information.

CGD follows its overall plan for business continuity and a series of measures have been put in place and implemented:

A Crisis Group has been created in CGD;
Hygiene: All employees are reminded to wash hands frequently. Washing posters have been hung up, information has been posted on the internal webpage, soap and hygienic gel have been provided;
Meetings: CGD has encouraged internal meetings to be conducted electronically whenever possible, as to avoid physical meeting;
Locations: Visits to our branches have been limited to a controlled number of people. In our Main building some areas have been closed down such as gymnasium, cultural area, health post;
Home office solution: Employees who are able to work from home are doing so and more access is being granted for those employees who are able to work from home without significant inconvenience or loss of productivity.

Due to the latest developments to the crisis generated by the spread of the COVID-19 virus, the Portuguese Government took exceptional measures declaring a State of Emergency with restrictions on people's mobility within and outside the national territory.

Taking this into account, at Caixa Geral de Depósitos, we have activated our business continuity plans to guarantee our activities under these exceptional circumstances, ensuring an adequatean level of service to our clients through of the various channels available.

In these situations we want to communicate that we are committed to prioritizing measures to protect the health of our employees and clients, so we will organize ourselves to continue to serve our clients through Home Office.

In particular, the Team of Financial Institutions will be working from home and and from our offices, and you will be able to reach us through the following contacts :

Rodolfo Lavrador – General Manager
M: +351 962184327 – E: rodolfo.lavrador@cgd.pt

João Neves – Head of FIs
M: +351 931715713 – E: joao.neves@cgd.pt

North America, Nordic and Baltic Countries, Austria, Germany, Switzerland and Israel
Ana Carolina Torres – Relationship Manager
M: + 351 931715708 E: ana.torres@cgd.pt

Africa, Asia, Australia and New Zealand
Marco Moura Belo – Relationship Manager
M: + 351 965621696 – E: marco.moura.belo@cgd.pt

South and Central America, Spain, France, Italy, Benelux
Natacha Tomaz – Relationship Manager
M: + 351 931715590 – E: natacha.tomaz@cgd.pt

Portugal, East Europe, Greece, Cyprus, Malta, Turkey, CIS Countries (except Baltics), Yugoslavia, Russia
José Pedro Pequito – Relationship Manager
M: +351 968620933 – E: jose.pedro.pequito@cgd.pt

UK and Ireland
Pedro Miguel Santos Brás – Relationship Manager
M: +351 931715720 – E: pedro.bras@cgd.pt

Financial Institutions Team
Caixa Geral de Depósitos, S.A.

Caixadirecta

Caixadirecta

Business Continuity

At this time, CGD continues to operate at standard levels without disruptions.