Card security, homebanking or insurance claims.
Know who to contact to report a loss or stolen card, contact the homebanking Caixadirecta, or present claims or request information regarding insurances. Card Security To report a lost or stolen card contact us over the phone through:
Client Support Number + 351 218 422 424
Caixadirecta homebanking (see contacts below)
Other contacts: Visa Network
Germany - 0800 81 18 440 Belgium - 0800 1 83 97 Danmark - 80 010277 Spain - 900 99 1124 France - 0800 90 1179 Netherlands - 0800 022 3110 England - 0800 89 1725 Italy - 800 819 014 Luxembourg - 0800 2 2012 Sweeden - 020 795 675 Switzerland - 0800 89 4732 Others - 00 1 303 967 1096 MasterCard Network
Germany - 0800 819 1040 Belgium - 0800 1 5096 Danmark - 8001 6098 Spain - 900 97 1231 France - 0 800 90 1387 Holanda - 0800 022 5821 Netherlands - 0800 96 4767 Italy - 800 870 866 Luxembourg - 800 2 4533 Sweeden - 020 791 324 Switzerland - 0800 89 7092 Others - 1 636 722 7111
Notes
Multilingual Service 24 hours a day, every day of the year; Phone calls paid at destination; Phone booths in some countries require to insert a coin to initiate the call; Before travelling, please confirm the phone numbers for the destination country near the User support Service at the number 351 21 842 24 24. Caixadirecta homebanking Available 24h/day, every day of the year:
+351 707 242 424* +351 217 900 790** * Maximum price per minute: €0,10 (plus VAT) for calls originated in phone landlines and €0,25 (plus VAT) for calls originates in mobile networks (please refer to Anacom Deliberation – Portuguese version ).
Claims participation and requests for information on insurances In any agency of the insurance company Fidelidade; At Fidelidade headquarters: Largo do Calhariz, nº 30, 1249-001 Lisboa; On phone, calling 808 29 39 49, if in Portugal (working days, from 8am to 23pm, and Saturday, from 8am to 20pm); If needing to tow you car or other assistance, call 21 440 50 08, or 00 351 21 441 73 73 (if out of Portugal). 