Caixadirecta :: Perguntas frequentes

Caixadirecta - Help for individuals

Clarify main doubts and questions about using the Caixadirecta service.

Find out what to do if you forget your access codes or block your Caixadirecta contract.

How can I subscribe Caixadirecta?

To subscribe Caixadirecta you can use the App Caixadirecta at an ATM or using the online form(only available in Portuguese).Alternatively, you can subscribe in person at a Caixa Branch or through an assistant by telephone.
See how to subscribe (only available in Portuguese)

What are the rules for the construction of the access code?

When you subscribe to Caixadirecta you must indicate an access code. For the code you have chosen to be accepted, you must take into account the following rules:

The code must contain 6 digits;
It should not be composed of sequential access codes (examples of sequential codes: 123456, 987654, 345678, 765432);
Each digit can only appear twice (example of invalid codes: 111234, 121314, 112223);
Do not use obvious access codes such as contract numbers, VAT numbers or mobile phone numbers.

I can't access my Caixadirecta, how can I solve it?

If you have forgotten your access code, your access has been blocked, or get the incorrect authentication message when you try to log in, see here how you can regain access:

In the Caixadirecta App

Select the Recover Access option from the app's home screen. Then, just follow the steps indicated by the Digital Assistant.

At the ATM

After inserting your card into the machine, select the options: Deposits and other operations > Banking products and services > Recover Access.

Caixadirecta Telephone: 21 790 07 90 (24 hours a day, every day of the year).

Through this number, you can also carry out the main day-to-day operations by selecting options from the menu, without having to turn to the assistant. Once you regain access, the service is automatically available for you to operate your accounts.

Caixadirecta is Caixa's homebanking service and the safest way to access your accounts without having to go to the bank. Whether on the app (mobile or tablet), on the computer or on the phone.

With this service, you can carry out the main day-to-day transactions:
- Check the balances and operations on your account;
- Make transfers;
- Pay for services and purchases;
- Use the CAIXA Digital Assistant;
- Request cards;
- Subscribe and manage savings;
- ... And much more.

I forgot my contract number. What should I do?

In case you forget your contract number you should call 707 24 24 24 or 217 900 790 and follow the instructions of the automatic service.

What security information do I need to know?

Find out about the Security Recommendations for using Caixadirecta and the Internet in general. Find out all about it here