Online safety

What precautions should you take when Shopping Online?

Permanent communication with Caixa on the safe use of payment services over the Internet

Security and Fraud

Find out the best practices for using internet payment services here. Beware of other communication formats, even if they are referred to as being from Caixa. Caixa does not send messages to its Customers requesting personal details or other confidential information.

See here our recommendations for safely using the internet and internet banking services, as well as your Caixa cards. Take note of the existing security mechanisms and remain informed about phishing and the latest fraud attempts. The information contained in these links is available only in Portuguese.

If you have any questions or if you come across any suspicious situations, please contact us:

Caixadireta
(+351) 707 24 24 24*
(+351) 217 900 790**

Cards helpline
(+351) 218 422 424**

When you are abroad, you can also rely on the MasterCard Global Service or the Visa Network Global Assistance Service.

The response to the reporting of fraudulent situations will be ensured by your Branch.
For other national and international references*** on this topic see, for example:

________________________
* Maximum price to pay per minute: €0.10 (VAT excluded) for calls from Portugal originating from landline networks and €0.25 (VAT excluded) for those originating from mobile networks (see ANACOM Decision);
** Price to pay according to the Customer's tariff.
*** Contents under the responsibility of the specified entities.

Caixadirecta

Caixadirecta

Online safety

What precautions should you take when Shopping Online?

Permanent communication with Caixa on the safe use of payment services over the Internet