Cookie Policy

Cookies used by CGD on your www.cgd.pt

CGD’s commitment

This Privacy Policy and other tracking technologies regulate the information, including personal data about users (“user” or “users”) which CGD applications and platforms collect, use, share and otherwise process using cookies, by Caixa Geral de Depósitos, S.A., Tax no. 500 960 046, Head Office at Av. João XXI, n.º 63, 1000-300 Lisboa, Portugal, as the entity responsible for the treatment.
Caixa Geral de Depósitos, S.A., hereinafter referred to as “CGD”, uses cookies.

This Cookies Policy clarifies the types of cookies used by CGD on its websites, platforms and applications under the Caixa Geral de Depósitos domain, excluding other websites, platforms and applications.

It is possible to choose the types of cookies that can be downloaded to your Internet access device (computer, mobile phone, tablet, etc.) through your internet browser privacy settings.

The use of cookies by CGD never allows the user to be identified, and cookies are only used for the purposes set out in Article 5 (no. 2) of Portugal’s Law No. 41/2004, as amended by Law No. 46/2012, of August 29.

This Cookies Policy and other tracking technologies should be read in conjunction with CGD’s Privacy and Personal Data Protection Policy.

Cookies – What are they and what are they for?

Cookies are classified by their life cycle, domain to which they belong and the purpose for which they are used. As with most websites, platforms and applications, in order for them to function correctly, we install small files called cookies on your computer or mobile device.

To distinguish all users when using websites, platforms or applications, CGD uses cookies and other similar tracking technologies, in order to provide them with a better experience, best suited to their devices or equipment, whenever they browse, visit or use our websites, platforms or applications.

Cookies - O que são

	Cookies - What are they? Cookies are small information files which are stored on your computer or mobile device through the browser or applications, which you download to your mobile devices through the "Store" where you are registered. For a certain period of time, these files allow the website or the application to “remember” your actions and preferences, namely the chosen language, the characters size and other display settings.

Cookies - What are they for?

A cookie identifies your browser on the server, making it possible to store specific information on your device. This technology serves several purposes, such as helping to determine the usefulness, interest and number of uses of our websites, platforms or applications, allowing the user to browse faster and more efficiently, eliminating the need of repeatedly entering the same information. To improve the user experience, the cookie allows the personalization of content, as well as the display of advertising, as long as the user allows it.

Most browsers are set to accept cookies, although it is possible to configure it to refuse all cookies (see Cookies – How to manage, enable and disable cookies), or to indicate when a cookie is being sent.

When you browse websites, platforms or applications and the cookie is accepted, the platforms or applications on our internet servers will recognize your computer or mobile device on a future visit.
This way, when you browse the pages of a website, platform or application, or you return to one of the websites, platforms or applications you have already visited and in which you have given your consent to the use of cookies, in principle, you will not have to repeat your preferences settings or entering data that you have previously provided.

Cookies – What types are there?

Regarding their life cycle, domain to which they belong and the purpose, CGD uses the following types of cookies:

Considering the cookie lifecycle	Permanent or Persistent Cookies - cookies which are stored on your equipment or internet access devices even after closing the browser, and that are used whenever you make a new visit to one of our websites, platforms or applications. They are generally used to direct navigation to the interests of the user, allowing us to provide a service that is better suited to the services, means and equipment that you use. These cookies can be deleted at any time by the user through the option available in their browser for this purpose (see section Cookies – How to Manage, Activate or Deactivate them).
Considering the cookie lifecycle	Session or Temporary Cookies - cookies which remain in your browser's cookie archive until you finish browsing. The information obtained by session cookies is used to analyse traffic patterns, allowing CGD to identify the use each user makes during their navigation, to identify navigation improvements and in the use of our channels, so that we can provide a good experience throughout your visit and use of our websites, platforms and applications. These cookies are not stored on your devices after you end your session or visit and after you close your browser.
Considering the cookie domain	First Party Cookies - cookies which are downloaded by websites, platforms or applications that you are visiting and that share the same domain (cgd.pt). They are sent to the user's equipment or mobile device, from an equipment or domain managed by CGD and from which the service requested by the user is provided.
Considering the cookie domain	Third Party Cookies - cookies which are downloaded to your internet access device by websites, platforms and applications from a domain other than the one you are visiting. This can happen, for example, on pages of websites, platforms or applications of a third party of multimedia content hosted on video channels, information articles on newspaper and magazine websites, online stores and social networks.
Considering the cookie purpose	Strictly Necessary Cookies These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. Performance Cookies These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site. Functional Cookies These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. Targeting Cookies These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising. Social Network Cookies These cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these cookies you may not be able to use or see these sharing tools.

Cookies – How to Manage, Activate or Deactivate them?

Your cookie options management is available in the Consent and Preference Management Module on our websites, platforms and applications.
By default, all strictly necessary cookies are allowed, however you can select your preference in other existing categories. In this module you can activate and deactivate, accept or refuse the use of cookies regarding their typology, purpose and period of time, selecting according to your preference and permission.
Your preferences will be saved for the next sessions, visits or use, without the need to make a new selection. For this, you should always configure Session Cookies so that this registration is authorised.

To manage your cookie options, please click the button.

Additionally, all browsers allow the user to accept, refuse or delete cookies, namely by selecting the appropriate settings in their internet browser. The user can thus configure his browser to inform whenever a cookie is received or even deactivate its acceptance.

CGD makes notice that, in this case, it may partially affect the use of some of our services, not having improved and personalized navigation on our websites, platforms and applications.

If your browser's privacy setting is set to "High", you will not be able to access some of our services and may be prevented from fully using all the features of our websites, platforms or applications.

In order to solve this issue, please add our Internet addresses to the list of permitted websites in your browser's privacy settings.

If you are accessing our websites, platforms and applications from a corporate computer and cannot access it, the problem may be with your computer's corporate security settings. We recommend that you contact your system administrator.

To manage the use of Cookies in the Internet browser, follow the steps below:

Google Chrome

Enable cookies:
1. In the upper right corner (3-dot icon), select “Settings”;
2. In "Privacy and Security" > "Site Settings" > Cookies;
3. In the option next to “Blocked”, change the position to active.

Disable cookies:
1. In the upper right corner (3-dot icon), select “Settings”;
2. In "Privacy and Security" > "Site Settings" > Cookies;
3. In the option "Allow websites to save and read data from files "cookies" - which temporarily store what you have visited on the network”, select disable.

Note: Disabling cookies may prevent some services from working properly within the platforms. However, disabling cookies does not damage any electronic device or give you any control over your personal information.

Internet Explorer

Enable cookies:
1. Click on the gear-wheel symbol, then "Internet Options";
2. On the "Privacy" tab, select "Settings", then "Advanced";
3. Choose “Allow”.

Disable cookies:
1. Click on the gear-wheel symbol and choose "Internet Options";
2. Select the following tab "Privacy";
3. Move the bar to the top, where the message "Block all cookies" will appear; select it.

Microsoft Edge

Enable cookies:
1. Select Menu (3-dot icon in the upper right corner of the browser);
2. Click on "Settings > Site Permissions";
3. Under Cookies and website data, enable the "Allow websites to save and read cookie data (recommended)" option to unblock cookies.

Disable cookies:
1. Select "Menu" (3-dot icon in the upper right corner of the browser);
2. Click on "Settings > Site Permissions";
3. Under "Cookies and site data", activate "Block third-party cookies" or add the desired websites in the "Block" section to block cookies.

Mozilla Firefox

Safari

Enable cookies:
1. Select "Safari > Preferences";
2. On the top panel, select the "Privacy" icon;
3, Disable the "Block all cookies" option.

Disable cookies:
1. Select Safari > "Preferences";
2. On the top panel, select the "Privacy" icon;
3. Click on "Block all cookies".

List of Cookies

User's Rights

To learn on how to exercise your rights regarding the protection of personal data, as well as to obtain more information about the terms of data processing by CGD, the user should read CGD’s Privacy and Personal Data Protection Policy.
If you need any clarification, you can also contact the Data Protection Officer, using the data.protection.officer@cgd.pt email address.

This Cookies Policy is periodically reviewed by CGD, so its content may be updated.

Cookie Policy Update Date: February 13th, 2022

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Cookie Policy

Cookies used by CGD on your www.cgd.pt