Personal Loans

A Personal Loan (Consumer Credit) is a credit agreement entered into with retail customers, without commercial or professional purposes, to finance the purchase of consumer goods, such as computers, travel, education, healthcare, renovation works, etc.

The following items are included in the consumer credit scheme:

• Loans to retail customers with amounts ranging from 200 to 75,000 euros.
• Loans intended for property renovation or improvements, without a mortgage guarantee or any other right over real estate, even if the amount exceeds 75,000 euros.

It is made available to the Customer with a predetermined amount, term, and payment method (repayment).

Before contracting a Personal/Car Loan, the Customer has the right to obtain comprehensive information about all the characteristics, conditions, and costs of the financing. Additionally:

• Consider whether your income is sufficient to ensure the payment of the debts you intend to incur;
• Assess the impact on your effort rate calculated as the quotient between your monthly obligations under other credit agreements you hold and your monthly income;
• Choose the most suitable type of loan for your intended purchase, as there are various modalities with different purposes and associated costs;
• Compare different offers, taking into account the Annual Percentage Rate (APR) and other elements included in the standardised information sheet (SIS) provided by the institutions;
• Provide truthful and comprehensive information about your financial situation so that the institution can accurately assess the loan's risk and your creditworthiness (i.e., your ability to repay the loan);
• Carefully read the draft agreement and address all doubts before signing the agreement.

The minimum age is 18 and the maximum age is 80 at the end of the agreement.

Depending on the purpose of the loan and the level of engagement the client has with CGD, or even as part of agreements made with Caixa, initial fees (study and/or contracting fees) may be charged for the formalisation of a Personal/Car Loan.

To protect its customers, Caixa offers an insurance package with advantageous conditions:

• Life Insurance: guarantees the payment of the remaining outstanding balance of the loan granted in the event of the death or permanent absolute disability of the insured person due to accident or illness;
• Credit Protection Insurance: guarantees the payment of the instalments related to the loan granted in the event of sick leave or involuntary unemployment.

Yes.

It varies depending on the purpose for which it is intended, ranging from 12 to 84 months (7 years). For Training and Vehicles, the maximum term is 10 years.

It varies depending on the purpose for which it is intended, ranging from €5,000 to €75,000 as part of Consumer Credit (DL133/2009). CGD also offers financing for amounts exceeding €75,000.

Yes, you can do it at any time, in full or in part.

You must notify the institution with a prior notice of no less than 30 days, in hard-copy format or another durable medium. A fee may be charged.

If early repayment occurs during a period in which the nominal interest rate of the agreement is fixed, you may be required to pay a fee not exceeding:

• • 0.5% of the capital amount repaid if the remaining period between the early repayment date and the date set for the term of the loan agreement is more than one year;
• • 0.25% of the capital amount repaid if the remaining period between the early repayment date and the date set for the term of the loan agreement is equal to or less than one year.

No repayment fee will be charged if:

• Early repayment occurs during a period in which the nominal interest rate of the agreement is variable (e.g., indexed to the Euribor);
• Early repayment was made in the execution of an insurance contract intended to guarantee the loan.

The fee payable for early repayment cannot exceed the amount equivalent to the interest that would have been charged to the customer for the period between the early repayment date and the date set for the end of the fixed-rate period.
These early repayment rules apply to credit agreements entered into from 1 July 2009. For other credit agreements, such as those involving amounts exceeding €75,000, the early repayment rules specified in Decree-Law No. 359/91 shall apply.

You can consult the information available on the cgd.pt website about the Personal Loans and Car Loans marketed by CGD.
If you wish to apply for a loan without visiting a branch, you can do so online via the Caixadirecta service or the CGD APP.

Fill in the online form available here

To formalise your Personal Loan application at a Branch, you simply need to visit your usual branch or the Caixa branch that is most convenient for you and provide the following documents:

• • your identity card and taxpayer card or citizen card;
• • a copy of your latest income statement and its corresponding IRS settlement note;
• • receipts of the last income received by each member of your household;
• • a statement from your employer statement regarding your employment status.

At the branch, you will be asked to fill in the remaining necessary documents for processing your request.
For credit applications that require the presentation of guarantors and/or co-signers, they should provide the same identification documents, income details, and statements about their employment status as mentioned above. If you wish to apply for a Personal Loan at Caixadirecta, you will only need to upload the necessary documents for credit formalisation on CDOL (Caixa Direct Online) once the loan is approved. These documents are the same as mentioned above.

Yes. See FAQ 'I need a loan. Where do I start?'

The consumer credit offer is only available to Caixa customers

Yes, it is referred to as 'right of free revocation'. The Customer has the possibility, within a period of 14 days, starting from the date of the credit agreement's conclusion or, if later, from the date of receipt of a copy of that agreement, to withdraw from the credit without the need to state any reason.
To exercise the right of free revocation, the Customer must notify CGD of their intention in hard-copy format or another durable medium. Upon exercising the right of free revocation, the Customer has a period of 30 days to repay the capital made available and the interest accrued from the date it was made available until its effective repayment. You may also be required to pay any costs incurred by CGD with respect to government entities (e.g. taxes).

The Personal/Car Loan results from a voluntary agreement between the parties, so CGD is not obliged to grant the loan.
Before deciding whether to enter into a credit agreement or not, CGD assesses the credit proposal, taking into account the analysis of the customer's creditworthiness, i.e., their ability to repay the loan.

The Customer's creditworthiness is assessed based on information that CGD deems sufficient and obtains from the Customer directly or by consulting credit liability databases made available by the Bank of Portugal, which allow access to the consumer's credit history.

If the credit application is rejected based on the consultations of the aforementioned databases, the Customer has the right to be promptly informed, free of charge, and provided with a justified explanation by the Banking Institution, as well as the information contained in the databases.

It is not possible to transfer a Personal Loan.

Yes, you can ask the financial institution to review the conditions of your loan. However, changing the contracted conditions requires agreement between the parties.